Return & Refund

At AthletiSole, customer satisfaction is our top priority. We carefully inspect all products before dispatch. However, if you receive a defective, damaged, or incorrect product, please read our policy below.

Returns

We accept returns only in the following cases:

• You received a wrong product

• The product is damaged

• The product has a manufacturing defect

To be eligible for a return:

• You must contact us within 48 hours of receiving the product

• The product must be unused, unworn, and in original condition

• Original packaging, tags, and invoice must be intact

Requests made after 48 hours of delivery will not be accepted.

Non-Returnable Items

We do not accept returns for:

• Size or color issues

• Change of mind after purchase

• Products damaged due to misuse or negligence

• Products showing signs of wear or use

Refunds

• Refunds are issued only after the returned product is received and inspected

• Approved refunds will be processed to the original payment method

• Refund processing may take 5–7 business days

Shipping charges are non-refundable

Exchanges

• Exchanges are allowed only for defective or incorrect products

• Replacement will be dispatched after verification of the issue

• If the product is out of stock, a refund or store credit may be offered

How to Request a Return or Refund

To raise a return or refund request, contact us with:

• Order ID

• Clear images or video of the product

• Reason for return

📧 Email: support@athletisole.shop
📱 WhatsApp: [7440909368]